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Unlock the Foodie in You: Exploring the Global Phenomenon of Zomato

Zomato: A Comprehensive Overview

Do you love dining out but hate struggling to find restaurants that fit your preferences? Look no further than Zomato, a restaurant search and discovery platform that helps people across the globe find the perfect restaurants and dishes for their tastes.

In this article, we’ll take a closer look at Zomato and explore its history, leadership, and unique features. Company Overview: Zomato

Zomato is an Indian restaurant aggregator and food delivery start-up founded by Deepinder Goyal and Pankaj Chaddah in 2008.

The platform began as an online restaurant discovery guide for Delhi, India, and has since expanded to over 24 countries worldwide, including the United States, Canada, Australia, and the United Kingdom. At present, Zomato has more than 1.5 million restaurants listed on its platform, and it is considered one of the most popular restaurant discovery platforms in the world.

Zomato provides a wide range of services, including restaurant recommendations, user ratings and reviews, online ordering, and food delivery. The platform’s user-friendly interface allows users to search for restaurants based on various criteria, such as cuisine, location, price, and ambiance, making it easy for users to find what they’re looking for.

Founding Information: Steve Easterbrook

Another notable player in the restaurant industry is former McDonald’s CEO Steve Easterbrook. Easterbrook, who served as CEO of McDonald’s from 2015 until his dismissal in 2019, played a significant role in the company’s turnaround after years of sluggish sales.

Easterbrook’s tenure was marked by the company’s increased emphasis on technology and innovation, with initiatives such as the rollout of self-service kiosks and mobile ordering. Thanks to Easterbrook’s leadership, McDonald’s weathered through a period of stagnancy and managed to regain its status as a global fast-food powerhouse.

Year Founded: 2008

Zomato was founded in 2008, during a time of rapid growth in the Indian economy. The platform began as an online restaurant discovery guide for Delhi users and quickly expanded its reach to other major cities in India, such as Mumbai and Bangalore.

Over time, Zomato’s popularity grew as it added new features such as user ratings and reviews, making it a go-to destination for foodies in India. Headquarters: Gurgaon, Haryana, India

Zomato’s headquarters is located in Gurgaon, Haryana, Indiaa city in the northern part of the country known for its vibrant business community.

The company has since expanded its presence to other parts of the world, including London, Toronto, and Sydney. Unique Features: Why Zomato Stands Out

One of the most unique features of Zomato is its user review system.

The platform allows users to leave detailed, honest feedback on their dining experiences, which in turn helps other users make informed decisions about where to eat. Additionally, Zomato’s platform is equipped with a robust filtering system that allows users to search for restaurants based on specific criteria, such as type of cuisine, location, and price range.

Another unique aspect of Zomato is its food delivery service, which allows users to order food from their favorite restaurants online. Zomato’s delivery service is available in select cities across the globe, giving users the added convenience of being able to order food from home with just a few clicks.


Zomato’s rise to prominence within the restaurant industry is a testament to the power of innovation and technology. By leveraging the power of user-generated content and providing a wide range of services to its users, Zomato has managed to establish itself as a leader in the restaurant discovery space.

With its user-friendly interface, robust filtering system, and food delivery platform, Zomato is a must-have app for foodies everywhere. Zomato: A Deeper Dive

Zomato is a company that continues to make major waves in the food industry.

From its humble beginnings in 2008 to its current status as a global restaurant aggregator and food delivery service, the company has come a long way in just over a decade. In this article, we’ll dig a bit deeper into the details of the company, exploring its employee count, ownership structure, and user base.

Number of Employees: 5000+

As of 2019, Zomato had over 5000 employees, working across various departments such as marketing, engineering, and customer service. The company’s employees are spread across more than 24 countries worldwide, with a significant presence in India and North America.

Zomato has been lauded for its work culture, with Glassdoor reviews citing the company’s friendly work environment and opportunities for career growth. In 2019, Zomato also made headlines for implementing a bold parental leave policy that gave new parents up to 26 weeks of paid leave.

Type: Private

Zomato is a privately held company, which means that it is not publicly traded. As such, the company is not required to disclose financial information to the public beyond what is necessary for regulatory filings.

Being a private company can have its advantages and disadvantages. On the one hand, it allows Zomato to operate with greater flexibility and autonomy than its publicly traded counterparts.

On the other hand, it also means that the company’s valuation and financial data are not as readily available to the public. Monthly Active Users: 70 Million+

According to reports, Zomato had over 70 million monthly active users as of 2019.

This figure represents a significant increase from the previous year, indicating that the company’s user base is still growing. One factor that has contributed to Zomato’s user growth is its expansion into new markets.

Over the past few years, the company has entered several new countries, including the United States, Canada, and Australia. This growth has helped introduce Zomato to new audiences, fueling its user growth and popularity worldwide.

Valuation: $2 Billion (as of October 2020)

In October 2020, reports surfaced that Zomato had raised $195 million in funding, bringing the company’s valuation to $2 billion. This news was seen as a major win for the company, reflecting investor confidence in Zomato’s growth potential.

The funding is expected to help Zomato expand its operations and offerings, particularly in the area of online food ordering and delivery. With more and more consumers looking for convenient ways to order food online, Zomato is well-positioned to capitalize on this trend and cement its position as a leading player in the space.


Zomato continues to evolve and innovate in the food industry, driven by a commitment to user satisfaction and technological advancement. With a growing user base, a strong employee count, and a significant valuation, the company is well-positioned to continue its upward trajectory.

We look forward to seeing what the future holds for Zomato and how the company continues to change the way we interact with food. Zomato: A Financial and Market Overview

When it comes to restaurant discovery and food delivery, few companies have made as much of an impact as Zomato.

From its early days as a restaurant guide in India to its current status as a global food aggregator, the company has grown rapidly in just under a decade. In this article, we’ll continue to delve deeper into the details of Zomato, exploring its financial performance, product offerings, and competition in the market.

Annual Revenue: $394 Million (FY2020)

Zomato generated $394 million in revenue during the fiscal year 2020a significant increase from the $206 million the company earned the previous year. This growth was driven by the company’s increasing user base, as well as its expansion into new markets such as the United States and Canada.

While Zomato’s revenue growth is certainly impressive, it’s worth noting that the company is still operating at a loss. According to reports, Zomato posted a net loss of $293 million in fiscal year 2020.

This loss can be attributed to various factors, including the high costs associated with expanding into new markets, as well as investment in the company’s food delivery business. Loss/Net Income: $293 Million (FY2020)

As mentioned earlier, Zomato’s net loss for fiscal year 2020 was $293 million.

This figure reflects the company’s ongoing efforts to expand its operations and offerings, particularly in the area of food delivery. While a net loss may not seem like good news for investors, it’s worth noting that many companies in the food delivery space are still operating at a loss as they work to establish a foothold in the market.

As such, Zomato’s losses can be seen as a necessary step towards building a successful and sustainable business in the long term. Products & Services: A Comprehensive Look

Zomato’s product offerings are divided into three main categories: restaurant directory, online food guide, and food delivery.

Here’s a closer look at each of these categories:

Restaurant Directory: Zomato’s restaurant directory features detailed information on more than 1.5 million restaurants worldwide. Users can search for restaurants based on various criteria, such as location, cuisine, and user rating.

Online Food Guide: Zomato’s online food guide provides users with an in-depth look at the local food scene, including reviews, food trends, and dining recommendations. The guide also features curated lists of restaurants, such as “best burgers in town” and “hidden gems.”

Food Delivery: Zomato’s food delivery platform allows users to order food from their favorite restaurants online.

The platform is available in select cities across the globe, with an option for both pickup and delivery. Competitors: A Competitive Space

Zomato operates in a highly competitive market, facing numerous competitors both within India and abroad.

Here are some of Zomato’s notable competitors:

– Yelp: A popular user-generated review platform for restaurants, bars, and other businesses. – Zagat: A dining guide that provides curated recommendations and reviews of restaurants worldwide.

– Open Table: A reservation and booking platform for restaurants. – Grub Hub and Uber Eats: Online food ordering and delivery platforms available in select cities worldwide.

– Swiggy, Qraved, Chope, Redfoodie, and MenuEgypt: Restaurant directories and food delivery platforms that are popular in Asia, the Middle East, and Africa. – DoorDash, EatStreet, Restorando, and Forkly: food delivery platforms available in select cities in the United States, Europe, and South America.

– Delivery Hero: A Germany-based meal delivery company with operations in more than 40 countries worldwide.


As the restaurant industry continues to evolve, Zomato remains at the forefront of technological innovation and user satisfaction. From its comprehensive restaurant directory to its online food guide and food delivery platform, the company offers a wide range of services that cater to the ever-changing needs of customers.

With competitors like Yelp, Grub Hub, and Swiggy nipping at its heels, Zomato must continue to adapt and innovate to maintain its position as a leader in the food industry. Zomato: A Foodie’s Haven and a Platform for Restaurant Owners

Zomato has made a significant impact in the world of food and dining, providing users with a comprehensive restaurant search and discovery service.

Additionally, the company has also created valuable opportunities for restaurant owners to expand their reach and attract more customers. In this article, we will delve deeper into the introduction to Zomato and its growth, as well as the customer segments it serves and the value propositions it offers to both users and restaurant owners.A Foodie Platform

Zomato has revolutionized the way people discover and explore restaurants.

What started as a small restaurant discovery guide in Delhi, India, has now grown into a global platform covering more than 24 countries. Zomato’s mission is to connect foodies with their favorite eateries and help them discover new culinary experiences.

The platform offers users access to a vast restaurant database, allowing them to search for dining options based on various preferences, such as cuisine, location, price range, and ambiance. With detailed user reviews and ratings, Zomato helps users make informed decisions and find the perfect restaurant for any occasion.

Growth and Funding: The Journey to Success

Zomato’s journey has been marked by impressive growth and successful funding rounds. After establishing itself as a leading restaurant discovery platform in India, the company expanded its operations globally, entering new markets and attracting a wider user base.

Zomato’s commitment to continuous improvement and innovation has played a vital role in its success. In recent years, Zomato has undertaken strategic funding efforts to support its expansion and enhance its services.

This includes a Series J financing round, where the company raised $660 million in funding. Moreover, Zomato has expressed its intention to go public in 2021, which has generated significant buzz in the investment community.

Customer Segments: Satisfying Foodies’ Cravings

Zomato’s customer segments primarily revolve around food-loving individuals, known as foodies. These are people who are passionate about exploring new culinary experiences, discovering hidden gems, and sharing their dining adventures with others.

Foodies range from casual diners to passionate gastronomes, and Zomato caters to all their needs. While foodies form the core customer segment for Zomato, the platform also attracts a broader audience.

This includes families, couples, tourists, and professionals who are looking for a great place to dine or order food. The platform’s user-friendly interface and extensive restaurant database cater to a diverse range of preferences, making it a go-to destination for anyone seeking memorable culinary experiences.

Value Propositions: Benefits for Users and Restaurant Owners

Zomato offers unique value propositions to both users and restaurant owners, ensuring a mutually beneficial ecosystem. For users, Zomato provides a convenient and efficient way to discover and explore restaurants.

The platform saves users time and effort by presenting them with a curated list of dining options that match their specific preferences. The user-generated reviews and ratings also serve as a trustworthy guide, helping users make informed decisions.

With Zomato’s food delivery service, users can enjoy their favorite meals from the comfort of their homes, adding an extra level of convenience to their dining experience. For restaurant owners, Zomato presents an invaluable opportunity to enhance their visibility and reach a wider audience.

By listing their establishments on the platform, restaurants can attract new customers, build their brand reputation, and access valuable user feedback. Zomato’s food delivery platform also allows restaurant owners to tap into the growing trend of online food ordering, expanding their customer base beyond their physical locations.


Zomato has transformed the way people discover, enjoy, and share dining experiences. With its user-friendly platform, extensive restaurant database, and commitment to continuous growth and innovation, Zomato has become a go-to destination for food lovers worldwide.

From satisfying the cravings of foodies to providing opportunities for restaurant owners to thrive, Zomato plays a crucial role in connecting the culinary world. As the company prepares for a public listing and continues to expand its offerings, we can expect Zomato to remain at the forefront of the global restaurant industry.

Zomato: Key Partners, Activities, Key Resources, and Channels

Zomato’s success isn’t just built on its own efforts. The company relies on key partners, engages in various activities, utilizes valuable resources, and leverages multiple channels to ensure its platform’s effectiveness.

In this article, we’ll explore Zomato’s key partners, activities, key resources, and channels that contribute to its growth and popularity. Key Partners: Uber Taxi and London & Partners

Zomato has formed strategic partnerships with key players in the industry to enhance its services and reach a wider audience.

One notable partnership is with Uber Taxi, which allows Zomato users to seamlessly book rides to their chosen restaurants. This integration between food discovery and transportation services makes dining out more convenient for users.

Another significant partnership for Zomato is with London & Partners, an official promotional agency for London. This collaboration aims to boost tourism and highlight the best dining experiences the city has to offer.

By partnering with London & Partners, Zomato gains access to a vast network of users and an opportunity to showcase London’s vibrant food scene. Activities: Managing Network Effects and Enhancing the Customer Experience

Zomato engages in various activities to drive its growth and ensure a positive user experience.

One crucial activity is managing network effects. By continuously expanding its database of restaurants and engaging users to leave reviews and ratings, Zomato enhances the value of its platform.

As more users join and contribute, the platform becomes more attractive to both users and restaurant owners. Advertising plays an essential role in Zomato’s activities, as the company utilizes marketing campaigns to increase brand awareness and attract new users.

By investing in targeted advertising strategies, Zomato reaches potential customers and encourages them to use the platform when searching for restaurants and ordering food. Beyond advertising, Zomato prioritizes customer experience initiatives.

The platform aims to provide users with a seamless and satisfying experience from the moment they start searching for a restaurant to the moment they receive their food. This includes refining the user interface, optimizing search capabilities, and ensuring the timely and accurate delivery of food orders.

Key Resources: Massive Database and Dedicated Employees

Zomato’s most critical resource is its massive database of restaurants and user-generated content. This extensive collection of information plays a pivotal role in the platform’s ability to guide users in their dining decisions.

The more comprehensive and up-to-date the database, the more valuable Zomato becomes to its users. Additionally, Zomato’s dedicated and talented team of employees is a valuable resource.

From engineers and developers to content creators and customer service representatives, these individuals work tirelessly to ensure the platform’s smooth functioning and excellent user experience. Their expertise and commitment contribute to Zomato’s success.

Channels: Application, Website, and Food Porn

Zomato utilizes various channels to connect with its users and deliver its services. The flagship channel is the Zomato application, available on both Android and iOS devices.

The app allows users to search for restaurants, read reviews, place orders, and access other features that enhance their dining experience. Zomato also maintains an official website, which serves as an alternative channel for users to access the platform’s services.

The website includes features similar to the mobile app, providing users with flexibility in choosing their preferred medium for interacting with Zomato. Furthermore, Zomato leverages the power of social media and user-generated content by promoting “food porn” enticing photos of mouth-watering dishes shared by users.

This digital word-of-mouth spreads across various social media channels, generating buzz and driving more users to the platform.


Zomato’s success is a result of strategic partnerships, well-executed activities, valuable resources, and effective channels. Collaborating with partners like Uber Taxi and London & Partners enables Zomato to enhance its services and expand its reach.

Activities such as managing network effects, advertising, and prioritizing customer experience contribute to the platform’s growth. Key resources, including the massive database and dedicated employees, ensure Zomato’s effectiveness.

Channels such as the application, website, and social media engagement provide users with multiple ways to access and benefit from Zomato’s platform. With these elements in place, Zomato continues to thrive as a leading restaurant search and discovery service.

Zomato: Customer Relations, Costs, and Revenue Streams

Zomato’s success is not only dependent on its platform’s functionality and services but also on its customer relations, financial considerations, and revenue streams. In this article, we will explore Zomato’s approach to customer relations, as well as the costs involved in running the platform and the various revenue streams that contribute to the company’s financial well-being.

Customer Relations: Convenient Self-Servicing and Active Communication

Zomato prioritizes customer relations by providing convenient self-servicing options for its users. The platform allows customers to manage their profiles, update their preferences, and participate in discussions about their dining experiences.

By enabling users to have control over their engagement, Zomato creates a personalized experience that caters to their preferences. Additionally, Zomato maintains up-to-date ratings and reviews to ensure the accuracy of information available on the platform.

Users can rely on the platform for relevant and reliable data when making decisions about where to dine. The company encourages users to engage with the platform actively, leaving reviews and ratings to help their fellow foodies in their culinary adventures.

Moreover, Zomato maintains an active communication channel and provides customer support to address any queries or concerns users may have. The company understands the importance of effective communication and aims to provide timely and helpful assistance, further enhancing the customer experience.

Costs: Platform Development, Branding, Office Maintenance, and More

Running a platform as extensive as Zomato incurs various costs. Firstly, platform development and maintenance involve significant expenses.

Zomato invests in continually improving the user interface, search capabilities, and overall functionality of the platform. This includes hiring skilled engineers, designers, and developers who can ensure a seamless user experience.

Branding and advertisement costs also play a crucial role in Zomato’s operations. The company invests in marketing campaigns to increase brand awareness and attract new users.

By showcasing the unique features and benefits of the platform, Zomato solidifies its position in the market and expands its user base. Moreover, Zomato incurs credit card processing fees due to the secure payment transactions facilitated on the platform.

These fees ensure smooth and reliable financial transactions for both users and restaurant owners. Other expenses include legal and accounting fees to ensure compliance with regulations, maintain accurate financial records, and handle any legal matters that may arise.

Additionally, office maintenance costs cover rent, utilities, and other expenses associated with operating Zomato’s physical locations. Finally, employee salaries constitute a significant portion of Zomato’s costs.

The company employs numerous individuals across various departments, including technology, marketing, customer service, and operations. Keeping these talented individuals motivated and compensated fairly is crucial to the continued success of Zomato.

Revenue Streams: Delivery, Dining Out, Ticket Sales, and Consultation Services

Zomato generates revenue through multiple streams, diversifying its income sources and ensuring financial stability. One key revenue stream comes from its food delivery service.

By partnering with restaurants and providing delivery options, Zomato earns a commission on orders placed through its platform. The increasing popularity of online food delivery has allowed Zomato to tap into this lucrative market.

Another revenue stream for Zomato is generated through dining out. The platform offers advertising and promotional opportunities for restaurants, allowing them to feature their establishments more prominently.

This service helps restaurants attract customers and boosts their visibility, thereby generating revenue for Zomato. Zomato also earns revenue from ticket sales for events and food-related experiences.

By partnering with event organizers and offering ticketing services, Zomato captures a portion of the revenue generated from these experiences. Lastly, Zomato has diversified its revenue streams by offering consultation services to restaurants, helping them improve their operations and enhance their services.

These services include menu planning, marketing strategies, and operational insights, benefiting both restaurant owners and Zomato.


Zomato places great emphasis on customer relations, offering convenient self-servicing options and maintaining active communication channels. The company incurs various costs in running the platform, including platform development, branding, and office maintenance.

These costs are offset by multiple revenue streams, including delivery, dining out, ticket sales, and consultation services. By prioritizing customer satisfaction, managing costs effectively, and diversifying its revenue, Zomato continues to position itself as a leader in the online food discovery and delivery space.

Zomato is a prominent restaurant search and discovery platform that has revolutionized the way people explore and engage with the food industry. Through strategic partnerships, activities focused on customer relations, and effective use of key resources and channels, Zomato has continued to thrive.

The company’s commitment to user satisfaction, innovation, and diverse revenue streams has solidified its position as a leader in the market. As Zomato continues to evolve and adapt to the changing needs of users and restaurant owners, it remains a go-to platform for foodies worldwide.

The key lesson from Zomato’s success is the importance of prioritizing customer experience while managing costs and diversifying revenue streams in order to thrive in the competitive food industry.

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