Success Crafted

Why Uber Struggles to Turn a Profit: Challenges and Future Prospects

Uber is a ridesharing company known worldwide for its convenience and easy-to-use app. However, underneath the glossy exterior of the app lies a company that has struggled to turn a profit.

In this article, we will delve into the reasons behind Uber’s profitability challenges and the factors that contribute to its unprofitability. Reasons for Uber’s Profitability Challenges

Acquisitions & Investments

Uber has made several high-priced acquisitions and investments over the years, which have negatively impacted the company’s financial performance.

For instance, Uber’s acquisition of Careem, a rival ride-hailing company in the Middle East, cost over $3 billion. Similarly, Uber’s investment in Didi Chuxing, a Chinese ride-hailing giant, has cost billions of dollars.

Despite these investments, Uber has not been able to turn a profit. One major reason is the loss-making operations of these acquired companies.

While they may have increased Uber’s market share, they have also increased its operating costs and decreased its profitability. Moreover, Uber faces fierce competition in many of the markets where these acquisitions are located.


Another major reason for Uber’s profitability challenges is competition. Over the years, Uber has faced competition from various local champions who have taken the lion’s share of the market.

For instance, in China, Uber faced stiff competition from Didi Chuxing, which ultimately forced Uber out of the market. Similarly, in Southeast Asia, Uber lost to Grab, a rival ride-hailing app.

Competition has also made Uber price-sensitive as it tries to remain competitive in the market. However, lowering prices has further hurt Uber’s profitability as it decreases the company’s margins.

Factors Contributing to Uber’s Unprofitability

Lobbying & Legal Battles

Uber has also faced legal and regulatory challenges in several countries. These legal battles have been costly for the company and have resulted in fines and being banned in some countries.

For instance, Uber was banned in London in 2017, after the Transport for London ruling that it was not “fit and proper” to hold a license. Moreover, Uber has been accused of lobbying to change regulations that prevent it from being classified as an employer.

This has resulted in costly litigation and class-action lawsuits, which have further damaged the company’s profitability.

The Pandemic

Finally, the outbreak of COVID-19 has hit Uber hard. The pandemic has led to a significant decrease in ride-hailing volumes, which has further hurt Uber’s profitability.

In response, Uber laid off over 3,000 employees and shut down several offices, including its self-driving car division. Furthermore, drivers have been hesitant to take on rides, leading to a shortage of drivers in some areas.


In conclusion, Uber has struggled to turn a profit due to its loss-making operations, competition, legal battles, and the pandemic. However, the company is still working hard to diversify its services and generate more revenue streams.

For instance, Uber has launched new services such as UberEATS, which enables users to order food and have it delivered to their doorstep. Nevertheless, the company still has a long way to go before it can achieve long-term profitability.

Access to Cheap Capital & Cash Reserves

SoftBank Investment and Fundraising

One factor that has enabled Uber to stay afloat over the years is its access to cheap capital. In 2018, the Japanese investment firm, SoftBank, invested $1.25 billion in Uber, and later that year, another $9.3 billion through its Vision Fund.

This investment helped Uber to refinance its debts and provided the company with additional cash reserves. Moreover, Uber raised over $8 billion in its 2019 initial public offering (IPO), further boosting the company’s cash reserves.

These funds have enabled Uber to continue growing even in the face of unprofitability.

Stock-based Compensation and Debt

Another aspect of Uber’s financial strategy is the use of stock-based compensation for its employees and the refinancing of its debts. Stock-based compensation gives employees the option to own shares in the company, which provides them with an incentive to work hard to increase the company’s value.

Additionally, Uber has been able to refinance its debts, which has lowered its interest expenses and increased its cash reserves. This strategy has helped to alleviate some of the financial pressure on the company, giving it a breathing space to focus on long-term profitability.

Historical Profitability and Future Prospects

Uber’s Historical Profitability

Uber has not been profitable since its inception, racking up losses year after year. For instance, in 2019, Uber reported a net loss of $8.5 billion, and its most profitable quarter was in 2018, where it recorded a net income of $2.5 billion.

However, this was due to a one-time gain from the sale of its Southeast Asian operations to Grab. It is worth noting that Uber uses a non-standard metric, Adjusted EBITDA (earnings before interest, taxes, depreciation, and amortization), to measure its profitability.

Through this metric, Uber was able to record a positive EBITDA for the first time in the third quarter of 2020.

Possibility of Future Profitability

Despite its struggles, Uber remains optimistic about its future prospects. The company has been working hard to reduce its cost base and invest in customer support.

Additionally, with the economic reopening post-pandemic, there is optimism that the demand for ride-hailing services will rebound, further increasing Uber’s revenue. Furthermore, the regulatory landscape is gradually changing, with some countries such as California classifying ride-hail drivers as employees.

While this may increase Uber’s costs, it also provides the company with a more stable workforce, which could lead to improved customer service and higher revenues. Finally, Uber’s EBITDA margins have been improving in recent years.

For instance, in 2020, Uber’s EBITDA margin for its core ride-hailing business was 18.7%, compared to 2% in 2019. This trend suggests that Uber’s financial performance is improving, and that profitability may be on the horizon.


In conclusion, Uber’s access to cheap capital, use of stock-based compensation, and debt refinancing have helped it to stay afloat over the years. While the company has struggled to turn a profit, there is optimism that its future prospects are brightening.

With a renewed focus on reducing costs, improving customer service, and the possibility of increasing demand post-pandemic, Uber may finally achieve profitability in the near future. In conclusion, Uber has faced numerous challenges in achieving profitability due to its loss-making operations, competition, legal battles, and the pandemic.

Despite these challenges, the company has remained afloat due to its access to cheap capital, stock-based compensation, and debt refinancing. Furthermore, Uber is optimistic about the future prospects of rebounding demand, reduced costs, and improved customer service, which could lead to profitability.

The importance of this topic lies in understanding the factors that impact the financial performance of a major company in the modern world. Key takeaways include the importance of having access to capital, the impact of competition, and the need to address legal and regulatory challenges.

While Uber’s future profitability remains uncertain, its story provides valuable insights into the challenges and opportunities of major companies operating in the sharing economy.

Popular Posts