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Bolt: The Game-Changing Ride-Hailing App With Multiple Services

Bolt: One App, Multiple Services

Are you looking for a ride-hailing service that also delivers food and provides e-scooter and car rentals? Look no further than Bolt! This innovative company, headquartered in Estonia, has quickly become one of the most recognized ride-hailing services in the world due to its commitment to customer satisfaction and innovation.

Bolt’s Services

Bolt started as a ride-hailing service in Tallinn, Estonia. Since then, it has grown to provide services in over 40 countries across Europe, Africa, and the Middle East.

Bolt’s app now offers multiple services to meet the diverse needs of its customers. With Bolt’s ride-hailing service, you can quickly get from one point to another with ease.

Customers can take advantage of Bolt’s affordable pricing, great features, and safe rides. According to Bolt, the average wait time for a ride is around three minutes, which is impressive for a company that operates on such a large scale.

If you’re in a rush, this is the ride-hailing app for you!

In addition to ride-hailing, Bolt’s app also provides a food delivery service. This is perfect for people who don’t feel like cooking or those who want to order food while they’re on the go.

Bolt’s food delivery service is available in some European and African cities, offering a range of restaurants and cuisines. Bolt’s service also ensures a fast and reliable delivery of your food, making it easy to stay safe and get your meal in no time.

Bolt also leads the way with sustainable transportation options. The company provides e-scooter rentals in select cities.

These electric scooters are a perfect option for those who want to avoid traffic jams or get a good workout in while commuting. They are lightweight, easy to operate, and environmentally friendly, making them the perfect transportation choice for eco-conscious individuals.

Finally, Bolt offers car rentals for those who need more transportation options. Renting a car through Bolt is easy and seamless, thanks to the company’s efficient user interface.

The process is transparent, and Bolt provides competitive pricing and reliable cars, making it a dependable option for those in need of a car while traveling. Bolt’s Revenue Streams

Bolt’s revenue streams consist of several different fees that the company charges to its customers.

These include commission fees, service fees, delivery fees, and payment processing fees. Bolt’s commission fees are the most significant source of the company’s revenue.

The company charges a commission on each ride or delivery that is made through its platform. Bolt takes a percentage of the driver’s earnings, which is how the company makes a profit.

Service fees are charged to cover the cost of customer service and support. Bolt’s customer support team is available 24/7 and provides support to both drivers and riders.

This fee also covers the cost of safety features on Bolt’s platform, such as background checks for drivers and rider ratings. Delivery fees are charged when customers order food or other goods through Bolt’s app.

These fees cover the cost of delivering the goods from the restaurant or store to the customer’s address. Finally, Bolt charges payment processing fees to cover the cost of processing payments made through its platform.

This fee covers the cost of transactions and fraud prevention measures. Bolt’s payment processing fee is one of the lowest in the industry, which makes it an attractive option for riders and drivers alike.

Bolt’s Franchise Model

Bolt operates a franchise model in many of the cities in which it operates. The company partners with local operators who provide the drivers and vehicles for Bolt’s services.

This allows Bolt to expand quickly into new markets while benefiting from local expertise and knowledge. Bolt combines the local operators’ expertise with its technology and name recognition to create a winning formula.

Local operators have a deep understanding of the local market, and they can use this knowledge to provide customized services to their local community. At the same time, Bolt provides the technology and branding needed to create a seamless and efficient ride-hailing experience, ensuring that customers have a consistent and high-quality experience no matter where they are.

Bolt’s Software Subscription Fees

One of Bolt’s newest services is Bolt Dispatcher, a software solution that facilitates fleet management for taxi companies. This software solution is designed to streamline the dispatching process, making it easier for taxi companies to manage their fleets and provide better customer service.

Bolt Dispatcher is available for a subscription fee which covers the cost of software development and ongoing maintenance. For taxi companies, Bolt Dispatcher offers a range of benefits, including the ability to track drivers and vehicles, assign rides, and manage payments.

The software is easy to use and integrates seamlessly with existing taxi dispatching systems.


Bolt’s innovative multi-services platform has revolutionized the ride-hailing industry. With affordable prices, environmentally friendly transportation options, and seamless delivery services, Bolt is quickly becoming the go-to platform for people in many cities around the world.

Its innovative approach to franchising has also allowed Bolt to expand quickly and deliver a high-quality experience to its customers. Bolt’s software solutions further demonstrate the company’s commitment to innovation, customer satisfaction, and helping businesses grow.

Bolt’s History

Bolt, formerly known as Taxify, was founded in 2013 by three Estonian brothers, Markus and Martin Villig and Oliver Leisalu. The idea for the ride-hailing app was born out of Markus’s frustrations with finding a ride home after a night out.

When he discovered that there was a gap in the ride-hailing market in his home country of Estonia, he teamed up with his brother Martin and friend Oliver to create their own platform. Their early days were challenging, as Bolt faced stiff competition from existing ride-hailing services.

The company’s initial focus was on providing a high-quality ride-hailing experience that provided both drivers and riders an affordable and reliable service. This approach paid off, and Bolt quickly gained traction in the Estonian market.

In 2014, the company rebranded from “mTakso” to “Taxify,” a name that better reflected the company’s focus on transportation. The rebranding also helped the company attract funding, with early investments from investors such as NordicNinja VC and Hippeo Ventures.

Bolt’s Financing

Since its founding, Bolt has raised over $1.7 billion in funding. In 2018, Bolt raised $175 million in a funding round led by Chinese ride-hailing giant Didi Chuxing and included investments from several other firms.

The investment allowed Bolt to expand into new markets, with a particular focus on Africa and Europe. More recently, Bolt raised 150 million ($182 million) in a funding round led by Korelya Capital and Taavet Hinrikus, co-founder of TransferWise.

This investment allowed Bolt to expand further into new markets, including India, and invest in technology that supports the company’s expansion into new mobility verticals. Bolt’s Expansion into New Mobility Verticals

In 2018, Bolt decided to expand into new mobility verticals outside of ride-hailing.

The company launched its e-scooter solution in select cities in Europe, providing customers with a new and sustainable way to move around. This service was launched in Helsinki, Finland, the city where the Villig brothers grew up.

Bolt’s e-scooters are unique because they are equipped with swappable batteries, making them more environmentally friendly and efficient. In March 2019, Taxify announced that it would rebrand to “Bolt,” signaling its expanding focus on multiple transportation options.

The rebranding also coincided with the company’s announcement that it would launch in London, a significant move given the city’s competitive ride-hailing market. The launch has been a success, with over a million people having downloaded the app in the city.

Bolt is now also operational in Australia, where it offers both ride-hailing and electric bike-sharing services. Bolt’s Response to the Coronavirus Pandemic

The coronavirus pandemic has significantly impacted Bolt, as it has many businesses, with the company experiencing reduced passenger trips.

Bolt’s response to the pandemic has involved a focus on its food delivery service. The company has expanded its food delivery services to more cities, aiming to ensure that its drivers have an alternative source of income during the pandemic.

Bolt has also made partnerships with local authorities to ensure that essential goods are delivered to those in need during the pandemic period. Bolt has been able to leverage its lower cost base advantage to ensure that it maintains profitability during the pandemic.

The company’s e-scooter sharing service, which is currently operational in several European cities, has been a popular and sustainable option for people looking to maintain social distancing and avoid public transportation. The company has also launched campaigns to encourage people to cycle instead of taking public transport, and Bolt has been able to leverage its existing platform and technology to provide a seamless and efficient service for its customers.


Bolt’s success in the ride-hailing industry has been the result of its innovative approach to transportation, its commitment to customer satisfaction, and its focus on sustainability. The company’s expansion into new mobility verticals, including food delivery and e-scooter sharing, has allowed it to remain competitive in a challenging industry.

The coronavirus pandemic may have impacted its business, but the company has responded swiftly and intelligently to maintain profitability and provide essential transportation options to its customers. Bolt’s future looks exciting, and the company’s continued commitment to innovation and technology is sure to keep it at the forefront of the ride-hailing industry for years to come.

Bolt’s Growth and Investment

Bolt’s growth has been phenomenal since its founding in 2013. The company’s ability to expand quickly into new markets while maintaining a high level of customer satisfaction has contributed to its success.

Bolt has raised more than $1.7 billion in funding to date, making it one of the most well-funded ride-hailing companies in the world. Bolt’s funding rounds have included investments from a range of investors, including Didi Chuxing, TransferWise co-founder Taavet Hinrikus, and Korelya Capital.

In 2018, Bolt raised $175 million in funding from a group of investors, including Didi Chuxing, increasing the company’s valuation to more than $1 billion. In 2019, Bolt raised 150 million ($182 million) in a round led by investment firm Korelya Capital and included participation from TransferWise co-founder Taavet Hinrikus.

The funding round saw Bolt’s valuation increase to $1.9 billion, making it a unicorn company. More recently, Bolt raised $600 million in a funding round led by Sequoia Capital and including participation from other investors such as the US-based technology-focused investment company Fidelity.

The round saw Bolt’s valuation increase to $4.75 billion, making it one of the most valuable tech companies in Europe. Bolt’s Revenue

Bolt generates revenue through several channels.

The company’s main revenue source is the commission fees it charges drivers for each ride they complete. The commission rate varies depending on the country and the type of ride.

In general, the commission fee is between 15% and 25%, a rate that has remained relatively consistent since the company’s early days. Bolt also generates revenue from its food delivery service.

Like ride-hailing, Bolt charges a commission fee to restaurants for each order made through its platform. The commission rate can vary depending on the restaurant’s location and the type of food being delivered.

Bolt’s expansion into new mobility verticals, such as e-scooter and car rentals, has also provided a new revenue stream for the company. Bolt charges rental fees for using its e-scooters and rental cars, with prices varying depending on the location and the duration of the rental.

Bolt Dispatcher, the company’s fleet management software, generates revenue through a subscription-based model. Taxi companies pay a fee to use the software, with prices varying depending on the size of the fleet and the location.

Finally, Bolt’s franchising revenue-sharing model generates revenue through partnerships with local operators. The company takes a percentage of the revenue generated by local operators who provide drivers and vehicles for Bolt’s services.


As one of the most well-funded ride-hailing companies in the world, Bolt’s growth has been impressive. The company’s ability to expand quickly into new markets while maintaining a high level of customer satisfaction has contributed to its success.

The company’s revenue streams are diverse, with commission fees, delivery fees, rental fees, and software subscription fees providing a steady source of income. Bolt’s future looks bright, and the company’s continued commitment to innovation and technology is sure to keep it at the forefront of the ride-hailing industry for years to come.

Bolt’s rise in the ride-hailing industry has been fueled by its commitment to innovation, sustainability, and customer satisfaction. With a range of services including ride-hailing, food delivery, e-scooter and car rentals, Bolt has become a one-stop platform for transportation and mobility needs.

The company’s successful funding rounds and high valuation demonstrate the industry’s recognition of its potential. Bolt’s diverse revenue streams, such as commission fees, delivery fees, rental fees, and software subscriptions, have contributed to its financial success.

As Bolt continues to expand into new markets and invest in technology, its future looks promising. Bolt’s story serves as an inspiration for aspiring entrepreneurs, emphasizing the importance of adaptability and staying customer-centric in a rapidly evolving industry.

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